Shipping Standards & Order Tracking

Our Summer Shipping Schedule

During the summer months we ship Monday through Thursday only. This is deliberate. A package that ships Friday would sit in a transit facility through the weekend, and that is the one scenario our packaging cannot control for.

• Order Cutoff — 1:00 PM Eastern Time
• Same-Day Shipping — Orders placed Monday through Thursday before the cutoff ship that same day
• Thursday Orders — Deliver Saturday
• Weekend Orders — Held in a Commercial Refrigerator at 34°F and shipped by 10:30 AM ET Monday

Quick Reference

West Coast destinations may add one business day. See Transit Times below.

What Happens Between Your Order and FedEx Pickup

Your order never sits at room temperature waiting to be collected. The chain is continuous:

1. Commercial Freezer — Where inventory is held
2. Commercial Refrigerator — Where your packed order waits
3. Scheduled FedEx Pickup — Straight from refrigeration into transit

Weekend Orders

Orders placed after the Thursday cutoff are packed and held in a Commercial Refrigerator at 34°F through the weekend, then shipped by 10:30 AM ET Monday morning. Nothing is left in a transit facility over a weekend.

Transit Times

Every order is automatically upgraded to FedEx 2Day at no additional charge unless you have expressly requested otherwise.

• FedEx Service Level — Two Business Days
• East to West Coast — Occasionally arrives on the third business day
• Business Days — Do not include Sundays

Tracking Your Order

Tracking emails are sent automatically once your label is generated. You can also look up your order at any time:

If tracking has not updated within a few hours of shipment, that is normal. Scans populate once the package reaches the first FedEx sorting facility.

Holidays and Extreme Weather

We work most Federal Holidays and our Service Level Agreement remains in place regardless of current events. In a small number of cases we will halt shipments on a case-by-case basis:

• Extreme Heat Events — Where forecast conditions along the route exceed what our packaging is built for
• Major Holidays — Christmas, New Year's, July Fourth, and other critical American holidays where carrier networks slow significantly

Before You Order

Two things that prevent the majority of shipping delays:

• Verify Your Shipping Address — An address correction mid-transit adds at least one business day and takes the package outside our scheduled routing
• Plan for Delivery — Arrange for the package to be brought inside promptly, especially in summer. Our packaging controls transit conditions, not a full day on a doorstep

When to Contact Us

Email info@luvionbio.com with your Order Number. If your package has already shipped, include the Tracking Number as well.